Natural Variations: Since our products are crafted from 100% natural stone, variations in veining, tone, and texture are inherent characteristics of the material and are not considered manufacturing defects. Minor color discrepancies due to lighting conditions (studio vs. natural light) or display settings do not constitute a basis for return.
Terms of Return: Due to the personalized and unique nature of our products, returns or exchanges are not accepted unless there is a confirmed manufacturing defect.
Notification: In case of a manufacturing defect, the Buyer must notify the Seller within 7 (seven) days of receiving the product.
Condition: If a return is approved, the product must be returned in its original condition, including all packaging and accessories.
Evaluation: The Seller will examine the returned product. If the defect is confirmed, the Buyer will be eligible for a refund or exchange.
Contact Information: For any inquiries regarding delivery and returns, please contact us:
Factory & Production: HM MARBLE LTD. ŞTİ. Derviş Paşa Mah. Atatürk Cad. No: 81 B Merkez / Afyonkarahisar, Turkey
US Operations & Payments: HM MARBLE LLC 1209 Mountain Road Place Northeast ste n Albuquerque, New Mexico, 87110
Phone: +90 543 406 43 12
Email: info@hmmarblesink.com